If you run into problems while using Google Chrome, try disabling these extensions: Here's what to check, if you're having problems. Sometimes you might have trouble using Basecamp with a certain extension or your browser set in a certain mode. Scroll the list and tap Apps, Applications or Manage apps.On an Android, force quit an app to reset it. To reopen the app, go to the Home Screen (or App Library), then tap the app.To quit the app, open the App Switcher, swipe right to find the app, then swipe up on the app.On an iPhone or iPad, this is also called quitting and reopening an app.
Once that's done, it should open normally and allow you to log in.
You'll see the Reset. option to click on. Similarly on Windows, open the desktop app and click on "Basecamp 3" in the top left menu bar. On a Mac, you'll do this by clicking on "Basecamp 3" in the top menu bar, then on "Reset.":Īfter you've done that, it should then open normally and allow you to log in. If the Basecamp 3 desktop app for Windows or Mac isn't loading or isn't loading quite right, resetting the app is a great first step.
If you are having problems with Basecamp, and it's working in other browsers, clearing your original browser's cache and cookies can also help. If you're using a Virtual Private Network (VPN), you'll want to turn it off, and see if that allows you to access Basecamp.
#BASECAMP FOR MAC WANTS LOGIN UPDATE#
We also update our Twitter account with details of any downtime. If you're not able to access your account, you can check if we have run into an issue with any of our apps on our Status site.
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